How to Read Short Pays and Zero Pays
This video will walk you through how to read a remittance or invoice status report in Excel format for short paid and zero paid invoices.
Search remittance by pay run number or by payment number.
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**Please note that the Approved Amount is not final until invoice is in a closed status**
Adjustment Reasons Definitions
Short Pay Definitions (When the approved amount is less than the invoiced amount)
Needs Client Approval:
Generic adjustment reason advising the client of need approvals. This could be across many of the defined reasons below.
Incorrect Base Rate:
The invoiced base rate does not match the contracted base rate that we have on file
Incorrect Discount:
The invoiced discount percentage does not match the contracted discount percentage that we have on file
Incorrect Accessorial Charge:
One or more invoiced accessorial charges do not match the contracted accessorial charges that we have on file or the carriers’ rules tariff
Incorrect Fuel Surcharge:
The invoiced fuel surcharge percentage does not match the contracted fuel surcharge percentage that we have on file
FAK Not Applied:
FAK rates in the contract on file are not being applied on the invoice
Customer Adjustment/Approved by Customer:
The customer has looked over the invoiced charges and approved an amount that was less than the invoiced amount
Duplicate Charge:
The same charge has already appeared on a separate invoice and has already been paid
Exact Duplicate:
An exact copy of the invoice in question is already in our system being processed or has already been paid