**Please note the Approved Amount is not final until invoice is in a closed status**

Open and Closed Invoice Status

Open statuses are:

In Process - Data Entry

In Process - QA

Potential Duplicate

In Process - Audit

Pending Auditor Clarification

Pending Auditor Review

Pending Customer Review

Pending Carrier Review

Invoices Returned From Customer/Carrier

 

Closed Statuses are:

Pending GL Coding

Audit Complete

Pending Customer Funding

Payment Processing

Paid

 

Invoice Status Terms

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Open

Invoice has passed DE/QA or EDI verification and is in one of the following statuses listed below:

 

In Process - Data Entry

In Data Entry Queue - Invoice sent via PDF is in queue to be keyed by Körber.

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In Process - QA

In Quality Assurance Queue - Invoice that was sent via PDF enters this queue after being keyed by Körber. Our QA team checks that data for accuracy 

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Potential Duplicate

Invoice has one or more fields (Invoice number, PRO number, BOL number, etc.) that is identical to another invoice in the system. If the invoice is confirmed as a duplicate, it is zero paid. If it is confirmed as not a duplicate, it is sent to one of the queues below for further auditing. 

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In Process - Audit

In Audit Queue 

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Pending Auditor Clarification

Auditor clarification needed for data entry question - Our data entry team has a question on how to key the invoice. This question is sent to the auditor to clarify details  

 

Pending Auditor Review

In Audit Queue per audit rule - invoice is hitting a pre-existing audit rule determined by the customer. Invoices in this queue are still being audited with consideration for special circumstances 

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Pending Customer Review

Pushed to Customer Portal for approval/denial - Customer authorization is needed to process the invoice. The remit comment section and adjustment reason will explain the reason for sending the invoice to the customer 

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Pending Carrier Review

Pushed to Carrier Portal for carrier review - Additional information is needed for processing. Carrier needs to action this invoice in the Task List in MSI. The task column and adjustment reason column in the task list explain why the invoice was sent for review 

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Invoices Returned From Customer/Carrier

Invoice has been actioned by the customer/carrier in the task list and has been sent back to Körber for review

 

Closed

Invoice has the audit process and is in one of the following statuses listed below:

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Pending GL Coding

Invoice processing completed - needs GL code in order to be placed on a pay run. This code will come from the customer and is updated in the system by Körber on a weekly basis

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Audit Complete 

Invoice processing completed - will appear on the next available pay run based on net pay terms 

 

Pending Customer Funding

Bill Pay Customers: Invoice closed into a pay run - Approved amount for invoice has been reported to the customer for funding. Once Körber receives the funds, payment will be issued within 24 hours.  

Non-Bill Pay Customers: Invoice closed into a pay run - Approved amount for invoice has been reported to the customer for funding. Körber has no visibility to payment information beyond the “Pending Customer Funding” status. Please contact the customer directly for payment detail.

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Payment Processing

Bill Pay Customers: Funding has been received - payment is issued within 24 hours 

Non-Bill Pay Customers: Status will not be used for non-bill pay clients 

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Paid

Bill Pay Customers: Invoice completed entire process including payment. Payment details and payment information are now available in MSI 

Non-Bill Pay Customers: A default, closed status for Non-Bill Pay clients. Körber has no visibility to payment information beyond the “Pending Customer Funding” status. Payment information will not be shown in MSI. Please contact customer directly for payment detail.