Audit Adjustment Reasons
Freight Adjustment Reasons
Needs Client Approval:
Generic adjustment reason advising the client of need approvals. This could be across many of the defined reasons below.
Incorrect Base Rate:
The invoiced base rate does not match the contracted base rate that we have on file
Incorrect Discount:
The invoiced discount percentage does not match the contracted discount percentage that we have on file
Incorrect Accessorial Charge:
One or more invoiced accessorial charges do not match the contracted accessorial charges that we have on file or the carriers’ rules tariff
Lane Rate Not on File:
No rates on file for this specific origin to destination
No Rates on File:
No contract on file for this specific carrier
Invalid Accessorial:
One or more charges billed are not agreed and/or not in the contract
Incorrect Fuel Surcharge:
The invoiced fuel surcharge percentage does not match the contracted fuel surcharge percentage that we have on file
FAK Not Applied:
FAK rates in the contract on file are not being applied on the invoice
Customer Adjustment/Approved by Customer:
The customer has looked over the invoiced charges and approved an amount that was less than the invoiced amount
Duplicate Charge:
The same charge has already appeared on a separate invoice and has already been paid
Exact Duplicate:
An exact copy of the invoice in question is already in our system being processed or has already been paid
Parcel Adjustment Reasons
Service Failure:
Also be referred to as Late Shipments, Guaranteed Service Refunds (GSR) or Money-Back Guarantee (MBG). When a package is delivered after it’s guaranteed delivery date and time, Körber will work with the carrier to have all related shipping charges credited back to the client. Our audit will take into consideration any occurrences that may have delayed delivery that were out of the carrier’s control (i.e. weather delays).
Invalid Address Correction Surcharge:
When a package is billed for an Address Correction surcharge but did not have an original address that would have prevented the carrier from delivering the package, Körber will work with the carrier to have these charges credited back to the client. (Example of invalid address correction: The carrier changing “Unit A” to “Apt A” or “Road” to “Rd”).
Invalid Billed Weight Adjustment:
When a package is billed for an Additional Handling, Large Package, or Oversize surcharge, the carrier will increase the billed weight accordingly depending on the surcharge assessed on the package. If one of these surcharges is reversed and credited back, Körber will work with the carrier to have the billed weight adjusted and the correct rates billed to the client.
Invalid Delivery Area Surcharge (DAS):
When a package is billed a Delivery Area Surcharge or Delivery Area Surcharge - Extended but was not delivered to a zip code that qualifies for either of these surcharges, Körber will work with the carrier to have these charges credited back to the client.
Invalid Duplicate Billing:
Also referred to as a Dupe or Duplicate. When shipping details are not manifested at the time the carrier has taken possession of a package, the carrier will bill for the shipping charges as “Not Previously Billed.” Once the details are manifested for a package, Körber will work with the carrier to have these duplicate charges credited back to the client. This audit is specific to UPS due to their closed-loop billing process.
Invalid Residential Surcharge:
Also referred to as an Invalid Resi. When a package is billed for a Residential surcharge but was not delivered to a residential address, Körber will work with the carrier to have these charges credited back to the client.
Invalid Saturday Surcharge:
When a package is billed for a Saturday pickup or delivery surcharge but was not picked up or delivered on a Saturday, Körber will work with the carrier to have these charges credited back to the client.
Manifested Not Shipped:
Also referred to as a Voided Shipment or a Void. When a shipping label is manifested for a package but it is not shipped within 14 days of the label being manifested, Körber will work with the carrier to have these charges credited back to the client. This audit is specific to UPS due to their closed-loop billing process.
Zone Adjustment:
Ensures that the correct zone and related rates are billed to all packages. Zone adjustments will be charged or credited to a tracking number if the incorrect zone is originally manifested. This adjustment can be common if packages are being shipped from a location other than the shipping address. It is likely for zone adjustments to be billed if multiple locations are using the same shipper account.
Guaranteed Service Refund (GSR):
See Service Failure
Late Shipment:
See Service Failure.
Money Back Guarantee (MBG):
See Service Failure.
Void:
See Manifested Not Shipped.